Adventure Credit Union
  • 14-Jun-2017 to 31-Jul-2017 (EST)
  • Call Center
  • Grand Rapids, MI, USA
  • Hourly
  • Full Time
  • Non-Exempt

Paid Time off, Holiday Pay, Personal Days, Tuition Reimbursement and Education Loans, Volunteer Opportunities and a Fantastic Work Environment


Start your career with ADVENTURE CREDIT UNION!

Adventure Credit Union has been providing financial services to their members for over 80 years and is continuing to grow to meet their members changing needs. As one of the 101 Best and Brightest Companies in Michigan, we strive to recruit and retain talented individuals by providing continuous development, support, and appreciation. 

 The Interactive Teller Machine (ITM) Agent works to answer all member inquiries and transaction requests received through our Interactive Teller Machines accurately and positively. This position is located in Grand Rapids.

 

Specific Job Functions

  • Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests. Performs all teller functions.
  • Provides technical support for e-services. Researches and resolves issues related to debit and credit card programs.
  • Responsible for maintaining an effective working knowledge of all credit union products and services and regulations. 
  • Continuously and effectively sells and cross-sells all products and/or services, answers member inquiries and educates members. Ensures that cross-sell opportunities are maximized and sales goals are met continuously by matching member needs to product benefits

 

Minimal Job Requirements

  • High school diploma or equivalent
  • A minimum of six months of experience as Teller or Contact Center Agent in a financial setting
  • Must be able to express written and oral information clearly, concisely and completely to all different levels of the organization with proper spelling, composition and grammar
  • Comfort with appearing on a video screen
Adventure Credit Union
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