Adventure Credit Union
  • 24-May-2017 to 23-Jul-2017 (EST)
  • Collections
  • Grand Rapids, MI, USA
  • Hourly
  • Full Time
  • Non-Exempt

Paid Time off, Holiday Pay, Personal Days, Tuition Reimbursement and Education Loans, Volunteer Opportunities and a Fantastic Work Environment


Start your career with ADVENTURE CREDIT UNION!

Adventure Credit Union has been providing financial services to their members for over 80 years and is continuing to grow to meet their members changing needs. As one of the 101 Best and Brightest Companies in Michigan, we strive to recruit and retain talented individuals by providing continuous development, support, and appreciation.  We are currently looking to add an Early Default Counselor position to our Loss Prevention team!

The primary purpose of this position is to collect loans and VISA accounts less than sixty days delinquent. He/she works with members to resolve delinquency and prevent losses by developing payment action plan. Promotes and participates in a sales and service culture consistent with the credit unions' goal of exceeding expectations.

 

Specific Job Functions:

  • Initiates and maintains contact with delinquent members by telephone and mail to determine delinquency reasons and develops action plan including payment arrangements, debt consolidation, restructure, extension, etc.
  • Recommends appropriate action on those accounts that cannot be reached or on which satisfactory arrangements cannot be made.
  • Responds to inquiries regarding payment notices and delinquent accounts.
  • Must be able to express written and oral information clearly, concisely and completely to all different levels of the organization with proper spelling, composition and grammar.

 

 

Minimal Job Requirements:

  • Previous collection and/or customer service experience preferred
  • Must be able to express written and oral information clearly, concisely and completely to all different levels of the organization with proper spelling, composition and grammar.
  • General understanding of local/state and federal laws and regulations governing the repossession and sale of collateral
  • A positive, cooperative attitude and courteous personality conducive to dealing with co-workers and members
  • Excellent typing and computer skills, including in-house email and core system, Word and Excel

 

Adventure Credit Union
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